Welcome Login
We ship to a lot of countries of the world, with the exception of most African and some Asian countries. Shipping is done either by the Greek (Air mail) post, or by UPS.
As soon as you complete your order you will automatically receive an email from our web site with your order and all the details. In case you do not receive it, please check your spam folder.
All products that appear in our site are available for immediate dispatch (unless otherwise stated)
Shipping cost.
We know how important is for the online customer to be able to know the exact postage before giving the order.
We do not compel potential customers to register in our web site. You do not have to give us any address, or email, or any personal information, if you just want to find out the shipping cost.
In our web site, you can start making an order by putting the desired goods in your basket and before you pay, before you give us any address you will know how much (including postage) the order will cost you. Then, if you want, you proceed to complete the order.
Your address and other details:
Prices:
*We do not guarantee the accuracy of this information
Shipping methods
The exact shipping cost is automatically calculated according to the gross weight of your order and according to the shipping method you choose.
Generally, the alternatives are UPS or Air mail post.
We do not send orders to P.O boxes.
For delivery either by air mail post or UPS, during delivery your signature is required (so please do not ask us to leave it at the front door)
UPS shipping
We are located in an island in the Aegean Sea. In our island there is no UPS office. This means that the parcels have to go to mainland (Athens) to be delivered to UPS, which normally takes one business day.
Shipping by UPS to European Community countries. It is economical and recommended.
Shipping by UPS to European countries. (applies to most European countries)
Shipping by UPS can be done either as "UPS Standard (economy service)", or as "UPS Express".
You are notified by UPS about the dispatch of the parcel. You are also notified if there are delays due to unforeseen events (for example adverse weather, strikes etc).
You can track your parcel online anytime to find out where it is.
Customers from Switzerland should avoid UPS as all the parcels seem to go through customs and they might have duties imposed.
Do not take for granted that air mail post is cheaper than UPS standard (economy). We have a special agreement with UPS and the shipping rates are really low! In fact,
for parcels with a gross weight up to 1 kilo Air mail post is marginally cheaper. For parcels over one kilo UPS is cheaper.
For parcels over 2 kilos UPS is much cheaper.
During your checkout please try different shipping methods to find out the actual shipping cost.
We recommend UPS for European community countries.
When we send your parcel, we let you know the exact day you should expect it. Whatever shipping methods you choose, you have to sign when you receive the parcel.
Shipping by UPS to countries outside mainland Europe. (it also applies to
Shipping can be as UPS express
You are notified by UPS about the dispatch of the parcel. You are also notified if there are delays due to unforeseen events (for example adverse weather).
You can track your parcel online anytime to find out where it is.
When we send your parcel, we let you know the exact day you should expect it. In all shipping methods you have to sign to receive the parcel.
During your checkout please try different shipping methods to find out the actual shipping cost. As you try the different shipping methods you can see the shipping cost (right of the shipping method) changing.
Air mail post is cheaper, but UPS is safer, faster and you can have effective online tracking of your parcel.
Air Mail Post. All parcels sent as "registered". You have to sign to collect your order.
Parcels usual shipping time:
Parcel's usual** delivery time in business* days |
||||
|
UPS Express |
UPS expedited |
UPS standard |
Air mail Post |
Greece |
1-3 (local courier) |
- |
- |
- |
Europe (south & central) |
2-3 |
- |
5-7 |
5-15 (up to 30) |
Europe (north) |
2-3 |
- |
7-11 |
5-15 (up to 30) |
USA, Canada |
3-5 |
- |
- |
7-20 (up to 35) |
Australia |
4-7 |
- |
- |
8-25 (up to 35) |
Rest of the world |
4-11 |
6-14 |
- |
10-30 (up to 45) |
*Business days = Monday to Friday, excluding holidays.
**In cases of small towns or villages, islands and remote / difficult to reach areas the shipping might take longer.
The exact shipping time depends on which country you live and if you are located in a large city, a small town or a village.
In the unlikely event that you have not received the ordered goods within the above delivery times (allowing a few extra days), please contact us by email to sort it out.
Dispatch of orders:
Delivery
Returns
If you want to return a products please contact us first.
A. If you change mind about a product you can return it.
B. if a product is not as described, or there is a problem with a product and you want to return it, please contact us. We will pay for the return shipping and we do not charge re-stocking fee.
This does not apply to mastic powder. Mastic powder can not be returned under any circustances.
In general
We are in the sales business for 30+ years. We perform web sales from November 1999 until 2003 through a different site and since 2003 through this site and we are proud, that we have -to our knowledge- no dissatisfied customers. We would love to hear from you, if you have ANY comments to make concerning our products, our service, or our site. All comments -positive or negative- are welcome. They help us improve.
If during your browsing in our web site you experience a malfunction, or something is unclear, or you have any difficulties, please contact us and let us know.
We have the will, the ability, the knowledge and the experience to deal with your orders, up to -or even beyond- your expectations!
Our company “ANEMOS” is certified according to ISO 22000 : 2005